Welcome to Pro Hockey Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our customer service team is always ready to assist at [email protected].
Product Questions
What types of hockey equipment do you sell?
We carry a complete range of professional-grade hockey equipment for players, goalies, and referees. Our inventory includes:
- Hockey sticks for players and goalies
- Full protective gear (chest protectors, pants, masks)
- Goalie-specific equipment (blockers, trappers, pads)
- Skates for players and goalies
- Apparel and game wear
- Training resources and accessories
How do I choose the right size for my equipment?
Each product page includes detailed sizing charts. For goalie equipment, we recommend measuring your height and weight and comparing to manufacturer specifications. If you’re between sizes or need personalized advice, email our gear experts at [email protected].
Do you carry left-handed goalie trappers?
Yes! We stock both right and left-handed goalie equipment. Use the filter options on our Goalie Trappers page to find your preferred catching side.
Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Power Play Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Full-Ice Shipping (orders over $50): 15-25 business days via EMS
Do you ship internationally?
Yes! We ship to hockey hotspots worldwide, excluding some remote areas in Asia and regions with complex customs regulations. Our checkout system automatically calculates delivery times and restrictions based on your location.
Can I track my order?
Absolutely! For Power Play Shipping (DHL/FedEx), you’ll receive tracking information via email once your order ships. Track your package like a breakaway with real-time updates from our premium carriers. EMS shipments also include tracking, though updates may be less frequent.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer discounts for team orders?
Yes! Team up with teammates to unlock free delivery on bulk stick orders or team apparel purchases. Email us at [email protected] for team/group order pricing.
Returns & Exchanges
What is your return policy?
We offer 15-day returns on unworn gear (excluding protective equipment for hygiene reasons). Items must be in original condition with all tags attached. Protective equipment (masks, chest protectors, etc.) cannot be returned for health and safety reasons unless defective.
How do I initiate a return?
Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll quarterback your return like a veteran center!
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).
Other Questions
Where is your store located?
Our warehouse is located at 39 Jefferson Street, Virginia Beach, US 23456. We currently operate as an online-only retailer.
Do you offer gift cards?
Not currently, but many customers purchase digital Visa/MasterCard gift cards to use on our site. These work perfectly with our payment system!
Can I cancel or modify my order after placing it?
We process orders quickly to get you your gear fast! If you need to cancel or modify an order, email us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Still have questions? The Zamboni’s running – contact us at [email protected] and we’ll get back to you faster than a breakaway!